Shipping Policy
Last Updated: October 17, 2026
CORE RADIATOR supplies heavy equipment radiators and cooling solutions to customers worldwide.
1. Shipping Destinations
We support international shipping to many countries and regions.
Shipping availability, cost, and transit time depend on the destination, order quantity, product dimensions, weight, and selected shipping method.
2. Shipping Methods
Depending on the order and destination, available shipping methods may include:
• Express courier
• Air freight
• Sea freight
• Other mutually agreed logistics arrangements
For bulk and wholesale orders, our sales team can recommend a suitable shipping method based on cost and delivery requirements.
3. Shipping Costs
Shipping costs are calculated according to the order size, weight, destination, shipping method, and applicable trade terms.
For B2B orders, shipping arrangements and Incoterms, where applicable, will be confirmed in the quotation, proforma invoice, sales contract, or other agreed commercial documentation.
4. Processing and Production Time
Processing time depends on product availability and order requirements.
In-stock products may be prepared for shipment after order and payment confirmation.
OEM, ODM, customized, or made-to-order products may require additional production time.
The estimated production or dispatch schedule will be communicated during order confirmation where applicable.
5. Customs Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Responsibility for these charges depends on the agreed shipping terms and Incoterms.
Customers are responsible for understanding applicable import requirements in their destination country unless otherwise agreed in writing.
6. Delivery Times
Estimated transit times are provided for reference only.
Customs inspections, carrier delays, port congestion, weather conditions, holidays, local regulations, and other circumstances outside our reasonable control may affect delivery schedules.
7. Shipping Damage
Customers should inspect the shipment upon delivery.
If packaging or products appear damaged, please take clear photographs before or during unpacking and contact us as soon as reasonably possible.
Please retain the packaging and shipping documentation while a claim is being reviewed.
8. Incorrect Shipping Information
Customers are responsible for providing complete and accurate delivery information.
Additional costs resulting from incorrect or incomplete shipping information may be charged to the customer where permitted.
9. Contact Us
For shipping quotations or delivery questions, contact:
Email: sales@coreradiator.com
Phone: +86 173 2602 3906
WhatsApp: +86 173 2602 3906