Warranty Policy
Last Updated: October 17, 2026
At CORE RADIATOR, we are committed to providing reliable radiators and cooling solutions for heavy equipment. This Warranty Policy explains the general warranty coverage and claim process for products supplied by CORE RADIATOR.
1. Warranty Coverage
Eligible CORE RADIATOR products are covered against verified defects in materials and workmanship during the applicable warranty period.
The specific warranty period may vary depending on the product, order type, and agreed commercial terms. Please refer to your quotation, invoice, sales agreement, or contact our team for confirmation.
2. What the Warranty Covers
Subject to inspection and verification, warranty coverage may apply to manufacturing-related defects, including:
• Defects in materials
• Defects in workmanship
• Manufacturing issues affecting normal product function
• Products that do not meet the specifications mutually confirmed before production or shipment
3. Warranty Claim Requirements
If you believe there is a problem with your product, please contact us and provide the following information:
• Order number or invoice information
• Product part number
• Equipment brand and model
• Description of the problem
• Clear photographs of the product
• Photos or videos showing the issue
• Installation information where applicable
We may request additional information to determine the cause of the problem.
Please do not dispose of, modify, repair, or return the product before receiving instructions from our team.
4. Warranty Exclusions
The warranty generally does not cover damage or failure caused by:
• Incorrect installation
• Incorrect product selection due to inaccurate or incomplete customer information
• Improper maintenance
• Accident, collision, or external impact
• Unauthorized modification or repair
• Improper handling or storage
• Use outside the intended application
• Normal wear and tear
• Corrosion caused by unsuitable coolant, water quality, chemicals, or operating conditions
• Contamination, blockage, or insufficient cooling system maintenance
• Engine overheating or excessive pressure caused by other equipment faults
• Damage occurring during transportation where the product itself was not defective
• Failure to follow reasonable installation or maintenance procedures
5. Product Compatibility
Before installation, customers should compare the replacement radiator with the original unit and confirm:
• Overall dimensions
• Mounting points
• Inlet and outlet positions
• Hose connections
• Part number
• Equipment model and application
If there is any uncertainty regarding compatibility, please contact us before installation.
6. Warranty Claim Review
After receiving the required information, our team will review the claim and may request additional photographs, videos, measurements, testing information, or return of the affected product where necessary.
A warranty solution will be provided after the issue has been reasonably verified.
7. Warranty Solutions
For an approved warranty claim, CORE RADIATOR may provide an appropriate solution depending on the circumstances, which may include:
• Technical support
• Replacement components
• Repair support
• Product replacement
• Refund or partial refund
• Another mutually agreed solution
The appropriate remedy will depend on the nature of the verified issue and the applicable order terms.
8. OEM and Custom Products
OEM, ODM, and customized products are covered for verified manufacturing defects or failure to meet mutually confirmed specifications.
Warranty coverage does not apply where problems result from incorrect drawings, dimensions, specifications, samples, or technical information supplied or approved by the customer.
9. Shipping and Related Costs
Responsibility for shipping, customs duties, taxes, installation costs, labor costs, and other expenses related to a warranty claim will be determined according to the circumstances of the claim and the applicable order terms.
10. Limitation
This warranty applies to eligible products supplied by CORE RADIATOR and is subject to the applicable quotation, invoice, sales agreement, and mandatory laws.
Nothing in this Warranty Policy limits any rights that cannot legally be excluded or restricted under applicable law.
11. Contact Us
For warranty assistance, please contact:
CORE RADIATOR
Email: sales@coreradiator.com
Phone: +86 173 2602 3906
WhatsApp: +86 173 2602 3906